**Telegram Chat** Pros of Telegram Chat: - fast if expert is online with time to answer. - Can be Real time response Cons: - Time zone & sleep pattern of experts, - limited open hours. - One long chat with every topic covered in one timeline discussion. - Difficult to find answers through time. - Language barrier. - Can be a lot of "off-topic" chatter - Repetitious: 90% of Noobie Questions have already be answered - Expert(Primary Chatter) has less time to improve/test actual product. **Forums with Topic Categories** Based on premise, "If you have experienced the problem, then so have others" Pros - Historic progress on targeted issue - Ability to open the question up to the world of users and wider experiences/use-cases. - Multiple experts/ advise from all time zones and languages - Easy to find on-topic solutions - Easy to create a new topic/question. - Builds community - Enables the customer to 'find' the answer instead of 'asking' Cons: - requires a moderator. (not the same as an expert) - Less personal connection with owner (how important is that?)