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What's your Preferred Support platform: Telegram Chat OR Community Forum topics
Poll: Support platform: Chat service or Forum?
Chat service is most professional & reliable 24/7 service for me
Forum with Categoriesd topics is most professional & reliable 24/7 service for me

Telegram Chat
Pros of Telegram Chat:


  • fast if expert is online with time to answer.
  • Can be Real time response

Cons:

  • Time zone & sleep pattern of experts,
  • limited open hours.
  • One long chat with every topic covered in one timeline discussion.
  • Difficult to find answers through time.
  • Language barrier.
  • Can be a lot of "off-topic" chatter
  • Repetitious: 90% of Noobie Questions have already be answered
  • Expert(Primary Chatter) has less time to improve/test actual product.

Forums with Topic Categories

Based on premise, "If you have experienced the problem, then so have others"

Pros

  • Historic progress on targeted issue
  • Ability to open the question up to the world of users and wider experiences/use-cases.
  • Multiple experts/ advise from all time zones and languages
  • Easy to find on-topic solutions
  • Easy to create a new topic/question.
  • Builds community
  • Enables the customer to 'find' the answer instead of 'asking'

Cons:

  • requires a moderator. (not the same as an expert)
  • Less personal connection with owner (how important is that?)

**Telegram Chat** Pros of Telegram Chat: - fast if expert is online with time to answer. - Can be Real time response Cons: - Time zone & sleep pattern of experts, - limited open hours. - One long chat with every topic covered in one timeline discussion. - Difficult to find answers through time. - Language barrier. - Can be a lot of "off-topic" chatter - Repetitious: 90% of Noobie Questions have already be answered - Expert(Primary Chatter) has less time to improve/test actual product. **Forums with Topic Categories** Based on premise, "If you have experienced the problem, then so have others" Pros - Historic progress on targeted issue - Ability to open the question up to the world of users and wider experiences/use-cases. - Multiple experts/ advise from all time zones and languages - Easy to find on-topic solutions - Easy to create a new topic/question. - Builds community - Enables the customer to 'find' the answer instead of 'asking' Cons: - requires a moderator. (not the same as an expert) - Less personal connection with owner (how important is that?)
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