Telegram Chat
Pros of Telegram Chat:
- fast if expert is online with time to answer.
- Can be Real time response
Cons:
- Time zone & sleep pattern of experts,
- limited open hours.
- One long chat with every topic covered in one timeline discussion.
- Difficult to find answers through time.
- Language barrier.
- Can be a lot of "off-topic" chatter
- Repetitious: 90% of Noobie Questions have already be answered
- Expert(Primary Chatter) has less time to improve/test actual product.
Forums with Topic Categories
Based on premise, "If you have experienced the problem, then so have others"
Pros
- Historic progress on targeted issue
- Ability to open the question up to the world of users and wider experiences/use-cases.
- Multiple experts/ advise from all time zones and languages
- Easy to find on-topic solutions
- Easy to create a new topic/question.
- Builds community
- Enables the customer to 'find' the answer instead of 'asking'
Cons:
- requires a moderator. (not the same as an expert)
- Less personal connection with owner (how important is that?)
**Telegram Chat**
Pros of Telegram Chat:
- fast if expert is online with time to answer.
- Can be Real time response
Cons:
- Time zone & sleep pattern of experts,
- limited open hours.
- One long chat with every topic covered in one timeline discussion.
- Difficult to find answers through time.
- Language barrier.
- Can be a lot of "off-topic" chatter
- Repetitious: 90% of Noobie Questions have already be answered
- Expert(Primary Chatter) has less time to improve/test actual product.
**Forums with Topic Categories**
Based on premise,
"If you have experienced the problem, then so have others"
Pros
- Historic progress on targeted issue
- Ability to open the question up to the world of users and wider experiences/use-cases.
- Multiple experts/ advise from all time zones and languages
- Easy to find on-topic solutions
- Easy to create a new topic/question.
- Builds community
- Enables the customer to 'find' the answer instead of 'asking'
Cons:
- requires a moderator. (not the same as an expert)
- Less personal connection with owner (how important is that?)